Credit Card Fees

Overview

Effective August 1, 2024,  Zest Dental Solutions will begin passing the credit card processing fees imposed by our credit card processor (Stripe) to our customers. This change is necessary to cover the rising costs associated with ensuring modern security levels with credit card transactions and to continue offering our high-quality products and services. Below, we provide detailed information about the new fee structure and answer frequently asked questions to help you understand how these changes will affect your transactions with us.

Key Details

1. Implementation Date: August 1, 2024
2. Service Fee: The exact fee will vary based on the transaction amount. It includes a percentage of the total charge, as determined by Stripe.
3. Alternative Payment Method: To avoid the credit card service fee, customers can opt to use ACH transfer. This method is secure and incurs no additional fees.
4. Rates: There will be a $0 credit card surcharge fee for orders shipping to Maine, Massachusetts, Connecticut, and Oklahoma. There will be a 2% credit card surcharge added for orders shipping to Colorado. All other locations will incur a credit card surcharge of 2.64% of the order. 

FAQs

Why is Zest Dental Solutions introducing this fee?

The fee is necessary to cover the credit card processing costs incurred by Zest Dental Solutions. This change helps us maintain the quality of our products and services.

How is the service fee calculated?

The service fee is a small percentage of the total transaction amount. This fee is automatically calculated and added to the final charge amount right before your finalize checkout.

Are there any alternatives to avoid the service fee?

Yes, customers can avoid the service fee by using ACH transfer. This method is secure, easy to use, and incurs no additional fees.

How do I set up ACH transfer?

To use ACH transfer:

1. Select ACH Direct Debit at checkout.
2. Sign into your bank account using Stripe's secure connection.
3. Authorize the payment terms and complete the purchase.

Important note: When using ACH transfer, the full amount of each order total ("Grand Total") will be captured immediately at the point of sale, before shipment is created.

Is ACH transfer secure?

Yes, ACH transfer is a secure payment method. Stripe ensures the protection of your financial data through encrypted connections and verified authentication processes.

Will this fee be applied to all credit card transactions?

Yes, the service fee will apply to all transactions made using credit cards starting from August 1, 2024, where permitted by law.

Can I still use my credit card for purchases?

Yes, you can still use your credit card for purchases. The service fee will be added to your total order amount at checkout.

What should I do if I have questions or concerns about this change?

If you have any questions or concerns, please contact our customer service team at 800.262.2310 or support@zestdent.com. We are here to assist you and ensure a smooth transition.

Contact Information

For more information or assistance, please reach out to our customer service team:

• Phone: 800.262.2310
• Email: support@zestdent.com

We appreciate your understanding and support as we implement these changes. Thank you for choosing Zest Dental Solutions.

Best Regards,

Customer Support
Zest Dental Solutions